cancellation & rescheduling

rescheduling & cancellations

we kindly ask for 24 hours' notice if you need to reschedule or cancel an appointment. this allows another guest to take the time slot, and helps us continue offering same-week availability.

cancellations or reschedules made less than 24 hours before your appointment will be subject to a 50% charge of the booked service total.

no-shows

guests who do not show up for a scheduled appointment, without notice, will be charged 100% of the booked service total.

after one no-show, a non-refundable deposit may be required to secure future appointments.

late arrivals

we always do our best to honor your full appointment time. if you arrive more than 15 minutes late, we may need to shorten your service or reschedule to avoid impacting the next guest. the original service price will still apply.

deposits & pre-payment

certain treatments — including biostimulators, prp, and longer combination services — may require a deposit at the time of booking. deposits are applied directly to the cost of your service. if you cancel or reschedule within the 24-hour window, the deposit is forfeited.

memberships & pre-paid services

monthly membership benefits do not roll forward indefinitely. unused credits may be retained for up to six months from the date issued. memberships may be paused or canceled at any time with 30 days' notice.

refunds

aesthetic results are individual and not guaranteed. we do not offer refunds on completed services, but we are always happy to discuss your results and recommend complementary treatments if you are not seeing what you hoped for.

questions

if you have any questions about these policies, or need to discuss a specific circumstance, please reach out before your appointment — we are always happy to work with you. call or text 714 . 485 . 5823 or email hello@skingratitudemedical.com.